ENERGY & UTILITIES


Evolving regulatory norms, the need for planning and managing limited resources, and access to financing pose tough challenges for companies in the energy and utilities industry. The emphasis is shifting to service providers having more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud. RobonomicsAI, a leader in automation service, will enable your energy or utility company to gain a competitive advantage through process automation.

Prospects

Utility companies are under continuous pressure to improve customer service and reduce operating costs. These pressures are magnified by strong advances in the underlying technology ecosystem. The majority of core processes are repetitive and prone to human error – requiring large operations teams to manage the exceptions produced. However, with the application of some simple business rules, these processes can be efficiently and cost-effectively completed using our digital workforce. Some of the processes which can be digitised & roboticized are

  • Billing and collections
  • Debt collection
  • Tariff Reviews
  • Exception management
  • Finance & Accounting
  • Procurement
  • Human Resources
  • Customer acquisition to retention services
  • Customer care – Social media support
  • Consumption and Billing verification analytics

Enabler

Robotics Process Automation will fast track transformation journey for the utility sector. RPA is a tool that company can leverage from “Enabler of Process” to “Agent of Change” in

  • Digitalization
  • Cognitive Computing
  • Artificial Intelligence
  • Analytics

Benefits

RPA effectively “supercharges” the technology company already have, quickly and more affordably by relieving the organization from manual “hands-on” work and streamlining processes. RPA brings following benefits to the organisation

  • More efficient lower cost transactions
  • Less training and faster ramp time
  • Scale beyond headcount
  • Improved customer experience
  • Reduce security risk with limited human access to sensitive data
  • Rapid results
  • Round-the-clock availability
  • Complete traceability
  • Faster processing
  • Greater accuracy and improved quality
  • Higher levels of regulatory compliance
  • Improved management information
  • Better use of staff for higher value work