UTILITIES


Evolving regulatory norms, the need for planning and managing limited resources, and access to financing pose tough challenges for companies in the energy and utilities industry. The emphasis is shifting to service providers having more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud. RobonomicsAI, a leader in automation service, will enable your energy or utility company to gain a competitive advantage through process automation.

Prospects

Utility companies are under continuous pressure to improve customer service and reduce operating costs. These pressures are magnified by strong advances in the underlying technology ecosystem. The majority of core processes are repetitive and prone to human error – requiring large operations teams to manage the exceptions produced. However, with the application of some simple business rules, these processes can be efficiently and cost-effectively completed using our digital workforce. Some of process which can be digitised & roboticized are

Billing and collections
Debt collection
Tariff Reviews
Exception management
Finance & Accounting
Procurement
Human Resources
Customer acquisition to retention services
Customer care – Social media support
Consumption and Billing verification analytics

Enabler

Robotics Process Automation will fasttrack transformation journey for utility sector. RPA is a tool that company can leverage from “Enabler of Process” to “Agent of Change” in
Digitalization
Cognitive Computing
Artificial Intelligence
Analytics

Benefits

RPA effectively “supercharges” the technology company already have, quickly and more affordably by relieving the organization from manual “hands-on” work and streamlining processes. RPA brings following benefits to the organisation
More efficient lower cost transactions
Less training and faster ramp time
Scale beyond headcount
Improved customer experience
Reduce security risk with limited human access to sensitive data
Rapid results
Round-the-clock availability
Complete traceability
Faster processing
Greater accuracy and improved quality
Higher levels of regulatory compliance
Improved management information
Better use of staff for higher value work